I ordered brand-new never opened merchandise from idjnow.com at a brand-new rate. I thought this was going to be a great transaction, however I will reconsider doing business with them in the future. I made a $1400.00 purchase with idjnow.com because I trusted their level of service...
I ordered two of the same lights. BOTH lights were not only used (scuffs on units) but they lens were broken/shattered. Another light you could tell from just the box it was pre-owned. I paid a "new equipment price" for a "used equipment price".
The company claims they're order packers grabbed the wrong items off the shelves which I find it hard to believe. Typically, used merchandise is stored on a seperate shelf. The company did agree to replace TWO of the lights (broken ones) and give me a free protective bag valued at $35.00. We'll see what happens.
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