I chose TigerDirect.com to purchase a 120" Mustang electric projector screen as they had the best advertised price of $229.99 (on sale from $249.99). I placed the item in my cart and was interested in their suggested accessories, so I decided to also purchase a projector mount. When I added that, the price of the screen jumped to $249.99. Not a huge deal, but I wanted it on sale as advertised and figured there must be some mistake and with $44 shipping, I wanted to save what I could. I backed around trying to get it back, but I could only find it at $249.99.
I called the company figuring customer service could help me out. The first guy I spoke to said, "No, it says $249.99." I again explained how it was on sale and he inquired with his supervisor. I was told that she checked the price history on the item and it hadn't been changed in quite a while. So, being called a liar, I figured I had no other action.
That's when I remembered that I also had been looking for the item on my work computer. I took a screenshot of the price to prove what I was saying was true. Each email I sent, I offered to send the screenshot as proof since nobody seemed to want to keep a customer. Three of five emails went unresponded to even though they claim I will hear from them within 48 hours. One email got a response from Charles. One of my follow-up emails was responded to by Bernadette "VP of customer service." Customer service agents are definitely trained to apologize... As evidence of other complaints. The problem isn't that I want an apology. The problem is that I wanted someone from customer service who wanted to keep me a customer. From the phone and online agents up to "VP" nobody stood behind their philosophy they proudly state on their website.
So, if you are a consumer who expects to be treated like reputable businesses do, you may want to look elsewhere. I gave TigerDirect.com ample opportunities to fix the situation.instead, they must be doing better than the promise they make but don't stand behind and can afford to lose customers.
Through all this, the silver lining is that I was able to find a better deal at superwarehouse.com. I can't guarantee their customer service is better, but I can say that I am paying less for my screen and shipping was less than half. Best of all, when I placed the item in my cart, it stayed the price that was advertised.
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