So these Natural Gas providing geniuses are up to no good. This is what happened a few years back:
They send a salesman over to my old address in 2005 to secure and lock my gas prices for the next five years for 'my' protection. He's wearing a direct energy uniform. And he had a badge. The salesman talked a good game and wouldn't leave until I showed him my bill. I did tell him that I was interested in what he's talking about. Who wouldn't be? Cheaper utility bills are a no brainer. So he took my name down and told me that I would get the savings anyways. So he could still 'pass on the savings without seeing my bill'. Lol Seemed a little odd to me at the time.
So I moved to Brantford in 2008 and I continued my service with Direct Energy. 3 months later I got a bill for 1500$ for canceling my contract. How the hell is this possible I thought? Well according to Energy Direct the difference in the current market price of natural gas vs. The great deal that I was given in 2005 equals out to be 1500$. The reason:
For my protection they locked in my rate when natural gas prices were historically really high. That's when they had their salesman blitz all over Ontario. Great for the company. Horrible for the customers. And they sent these low lives to lie to their beloved customers in their homes. As a favor to the customer? I don't think so. This has a lawsuit written all over it. Those arrogant lying morons.
So I got on the phone with some more idiots and got the 1-800 number run around. A few hours later the 1500$ which had gone straight to collections (by the way) was lifted since I was still a current customer. Well wasn't that difficult for something so obvious. I was stressed out and still furious after that call.
They told me that I was charged that fee because my new phone number wasn't accessible to them. Well I am in the 411 directory. An internet rookie could easily find me. My old phone number had my new phone number recorded for 3 months by the telephone company. They didn't look too hard in my opinion. It was easier to charge me the 1500$ then to look for 1 minute on the 411 directory.
So that leaves me with 3 more years of a contract that I can't get out of with sky high gas prices. I would like to give a sarcastic thanks to Direct Energy for lying to me, sending my old bill to Collections with a 1500$ premium added, not looking for my old phone number and last but not least for locking me into an expensive gas contract for my 'own good' by a rent-a salesman. Oh yes but the 1500$ fee was waved..
I am very competitive and I hate getting screwed. This company is a scam. They will lie to your face (or over the phone). They should get sued for picking on the little guy. Thanks for reading.
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