I had been DISH Network's customer from 2008. I got married earlier this year and moved, at which time I decided to cancel their services temporarily. My husband wanted cable and I wanted DISH, so we hadn't decided yet. I placed the call towards end of June to cancel. The rep gave me the usual run down on what I needed to do next. Then I asked about the extra month payment I had to make when I first signed up. He said a portion of that will be refunded, but he couldn't tell me what that was because his system was down. He told me to call back the next day. The system wasn't down to process my cancelation, but it was down for refunds. Anyways, so I called a few days later. A new rep tells me the refund wasn't processed and that she will have to submit it for processing. I will get the refund in 7-10 business days. Ok.
A month goes by and nothing in mail. So I called again on August 4th. Another rep tells me the refund was processed on Aug 1st and that I will get it in 7-10 business days. When I didn't get any check in two weeks, I called again. This time I get a rep that is extremely rude and tries to tell me that I didn't have a credit. Then she changes her story and says that they don't normally refund any credit. After going back and forth like this for a while, she finally says it wasn't processed yet and she will resubmit it for processing. Needless to say, I was extremely upset at this point but I couldn't do anything because essentially, you are at their mercy. Still no check two weeks later, it is September now. I call back; I get another rude and arrogant rep who tells me that I already got the refund. When I tried to dispute that, he puts me on hold for about 15 min then hung up. I call right back and ask for a supervisor. This was my third attempt trying to talk to a supervisor, but yet again, the rep claims he will take care of it. He was extremely apologetic and assures me that he will process the refund and I should receive the check no later than 10 business days. Now it's October, still no check. I e-mail this time because I just can't stand talking to another one of their reps. They write back the same day telling me that the refund was sent to a credit card ending in certain number. I tell her the account is closed and that I had requested that the refund be mailed to me. Another rep writes back the next day, the bank will located you and mail it to you. What?!!! I have never heard of something like this. The bank doesn't have the time to look for people who are not their customer anymore. If in fact the refund was sent to the bank, they will simply send it back.
After almost 4 months of this runaround, frustration, and having to deal with rude customer service reps, I have gotten nowhere. I simply can't believe a business of this caliber can behave like this and get away with it. After googling online, I have found hundreds of complains like or worst than mine. I guess I should just be happy that several hundred dollars hasn't disappeared from my bank account. Then again, I was lucky that I changed my bank right around when all this was going on and DISH doesn't have my new account info. If anyone wants to file a lawsuit against Dish Network, please let me know. I am VERY interested!!!
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