Following is the actual email I sent to Payless Plasma regarding my opinion of their sales and service. Dan
Att: John
I did contact customer service several days ago. After being put on hold and my call lost two different times, I finally got through and talked with Alex (Ext. 15). I was informed that the TV was not in stock and the manufacturer didn't have any available for you at this time. This is contrary to what your sales rep, Dave, told me when he took the order on 7/16. He said that you "had it in stock." I ordered the faster shipping. Dave apparently lied. I could have ordered the TV elsewhere but went to Payless because he assured me that it was "in stock" and could go out in a day or two.
I contacted your firm after the full, longest delivery schedule date had passed. Nobody from Payless attempted to contact me to tell me that the order never went out and, in fact, that you didn't know when it could go out. Alex said, three days ago when I called, that he would send an email to his supervisor, copy me on the email, and call me with an update the next day. I didn't receive the email or the call. More lies?
You have said the "shipment was delayed by a few business days" and "you will receive the shipment next week." Obviously that is not true either. What is wrong with you people? When I asked to talk to a supervisor I was told that he/she was only available by email.
I was willing to give a few more days to get answers and hopefully the shipment. But obviously your firm and your people are not worthy of my trust or business. Firms like yours give on-line shopping a black-eye. I had a need to receive that order within the timeline. I didn't even get the courtesy of a notice that it never was shipped. I have lost nearly three weeks. Cancel the order! I will give the business to someone else and also make a very strong effort to post this horrible customer service information on web sites where others might have the need to know and be spared from PaylessPlasma.com deceptive methods.
0 comments