I purchased a Samsung window air conditioner, Model AWO6ECB7XAA, from Lowes on October 23. I paid extra for an extended protection plan.
Seven months later I called the Samsung number, 1-888-775-6937 to report that it was not emitting cold air.
Their local authorized service dealer, Class Appliance Center, picked it up for repair on May 10. After keeping it for 7 weeks and three days, it was delivered and installed back into my window on July 2.
Same problem as before - - - no cold air. The delivery person, took it back to Class Appliance Center for more work.
Why was I not offered a new replacement unit?
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