I purchased a coffee maker ($44.97) in May and had to return it in 11 days because it would stop brewing the coffee. I exchanged my item and the service desk forgot to include my register receipt after I exchanged my item. I called back to Wal-Mart on Ireland Rd in South Bend, IN. And was told if I had another problem they would take care of me if within 90 days. Well, its 6/7/08 and the coffee maker stopped working. I’m back at Wal-Mart to exchange and I’m told too bad, no receipt and they can't look up the item without a UPC number! I will never shop Wal-Mart again no matter how cheap! They no longer take care of the member but they do not take care of their associates. I will shop at Kohl's from now on! At least they will exchange without using the tale of "I need a UPC code! What happened to good customer service?
0 comments