I bought a s.S. Fridge, stove, micro, d. Washer& TV.
Rebates totalling $800.00.
When they delivered them the fridge door was scratched & ice maker delivered crushed ice only.
I read the detailed directions to a tee I'm an electrical/mechanical eng.
They talked to me like I was stupid. I'm sure they had a HS diploma.
When delivered they removed the boxes including the TV box with the UPC code for rebate.
When I called the 800 # they said nothing could be done.
Then I called Chrystal @ the Raleigh store and she said there was still a way to get the rebate and ginger would call me back. She did and advised me they could do nothing.
Next Jr. Mgr john Keane on the phone he was rude and bluntly stated he couldn’t do anything. I asked for the mgrs name he at first refused and then I told him I would be at the store in 10min. He said that wouldn't help.
Went anyway. When I got there after a 15 min wait
Mr Danial had a letter ready for me to send to the rebate ctr to clear things up.
The lack of training @ HH Gregg is well below Walmart or K Mart.
I'm a 25 year sales and marketing with a very large Mfg co and the 1st thing HH Gregg need to do is teach their people to say" Let me see what we can do to help you" rather than can't do anything up front.
I would not recommend buying anything from HH Gregg.
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