On 10/10/07 I purchased a GE Refrigerator at Home Depot. The first attempt to deliver the refrigerator upon inspection discovered the refrigerator was dented at the bottom. The driver says he's authorized to allow me up to $30 for the damage. I told him I did not pay for a dented refrigerator and that I was refusing the delivery.
2nd attempt of delivery refirgerator installed old refrigerator hauled away.By that evening I discovered that each time I opened the refrigerator the whole unit would come forward. Moving forward very easily to the point that my 9 year old grandson could pull the entire refrigerator forward just by opening it. I immediately called the delivery person to see if he could make the adjustment since it was obviously not operating right. He returned the next day checked on the leveling and everything was fine as far as he could see other than that the whole refrigerator would move forward. Then he proceeded with well, you know you could get some door stoppers, or those casters and put it in front to stop it from moving. I was like what? No, that's not acceptable.
I call and speak to a manager at Home Depot. Of which each time I asked to speak to a General Manager and every time I called or entered the store the General Manager either wasn't there, off or not in till the next day. I finally agreed to meet with a Assistant Store Manager who we agreed I would upgrade the refrigerator they would "give" me an allowance of up to $100 for the inconvenience.
They refunded the original cost of the first refrigerator (which took five days to post back to my debit purchase which is as good as cash) then I had to turn around and repurchase the second refrigerator at an additional cost to me of $75.00. I want to add that we had contacted GE who pointed the finger to the driver and Home Depot saying it was their issue. Their recomendations were: 1) anchor the refrigerator to the wall; 2) anchor the refrigertor to the tile floor; 3) put carpet under my refrigerator; 4) put stoppers in front of the refrigerator. I don't know how many of you out there have ever anchored your refirgerator to the wall or floor but if you have I'm sure it wasn't an easy task.
Come delivery of the "new" better refrigerator yesterday the 31st, and guess what. The driver said the "new" refrigerator has the exact same wheels as the one already in the house. So upon contacting Home Depot again to find out what should I do they instructed to refuse the refrigerator oh yeah, and by the way they were already sending someone out to pick up the one in the house the first purchase. Through all this headache I decided to forget it and not deal with Home Depot at all. Returned to the store to get a refund to which they want to charge a re-stock fee, of something that was defective to begin with. I argued about that got my full refund after having to argue with their "customer service" people. Once again this purchase made on a debit card is now being credited back to my account as though I made a credit card purchase which I did not.
Needless to say I realize this is a long comment but needed to be posted somewhere, I will never set foot in a Home Depot. I may only be one customer but I have a lot of family and I will make sure everyone I know knows of this experience and I may even go to the media on it. They had no regard I might add to the food that was in my refrigerator and even told so much as "they would loan" me a refrigerator if I were making a purchase with them on a new one. I said no, bring back my old refrigerator and when the money is posted back to my account then you can have the refrigerator in my home.
Home depot is a very non-consumer friendly company with management that needs a lot of intense training in people skills or interpersonal communication.
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