Sunday, February 17th I purchased a projector lamp from www.projectorlampcenter.com online for the sum of $308.99. The item was marked for seven days shipping. When the item wasn't received by Wednesday, February 27th I emailed customer service to check on the status of the item and to receive a tracking number. After not hearing back from customer service, I tried calling customer service but remained on hold. On Monday March 3rd 2008 I got through to customer service via their chat feature. Crystal, from customer service stated that the item had not yet shipped. After taking 45 minutes of online chat just to verify that an item has not shipped I decided to cancel the order and ask for a refund. She said that it would be no problem and that it would be sent over to accounting and processed later that afternoon. I called back the next day to see why I hadn't noticed a credit yet. I was able to get through but the person was real brief and said that it takes seven days. Seven days from then, on Tuesday March 11th, I logged on to the customer service instant message website, where they told me that they would submit my information to accounting where they would credit my account within two days. I checked back the next day with the same request as the day before just to see if they had any knowledge that would make me feel that they are actually trying to process my request, and I was told that they would submit my information to the credit department and that I should expect a refund within a couple of days. No refund.
I've contacted them several times with no resolve and no refund. I have a complaint filed with the Atlanta Better Business Bureau and the FBI's Internet Crime Complaint Center as well. With as many complaints going on with this company experiencing the same issues, either this is the worst run company in America or it is out right fraud. Either way this company needs to be shut down ASAP before more consumers get taken. I'm willing to travel to Atlanta to resolve this situation. It's not about the money, as it appears the owners and employees are all participating in criminal activity, it's about correcting a serious problem before it becomes epidemic. Someone needs to make an example of this kind of behavior!!!
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