I purchased a Cingular Wireless monthly plan that required a $250 security deposit (since I didn't have a credit report to base my worthiness on). Two days later I decided to switch to the Pre-Paid service as to not be locked into the contract. When I went back to switch over, they used the same exact cell phone and just changed the coding (or whatever they do) and I was sent on my way. They said that I would get my security deposit back in the form of a check via mail in 6-8 weeks. This all happened in May.
In August I got a bill in the mail saying that my $250 security deposit was turned into a credit on my account and they had been deducting since May to pay for my monthly service. Although, I wasn't using the monthly service since I already switched to Pre-Paid. They have an insane rule that the store you go to doesn't cancel the phone, you have to call customer service and cancel yourself. However, they forgot to inform me of this.
So I had to call customer service and tell them all of that and get the money recredited to me and get the other phone cancelled, they said that their next billing cycle wasn't until Sept 8, so they'd wait until then to send me the check and it would take another 6-8 weeks for it to get to me.
About 2 weeks later I got a check for $33.48. It was supposed to be for $250. So I had to call AGAIN to ask what was going on. Someone punched in the wrong payment and refunded me for a months worth of service instead of my security deposit. They were "so sorry" but it'd be another 6-8 weeks before I got the check.
Now it's November and I was completely fed up. I called them again and told them that I still had not recieved a check and was wondering what the status of it was. They didn't have any idea why I needed the money, what was going on or why I was needing the money back anyway.
I had to reexplain about 30 times before I finally got someone who could read and comprehend at the same time and she understood that I had been screwed around since May, six months ago, and finally decided to put the money on my debit card directly the next day.
I think it's absurd and ridiculous for this to have taken 6 months to get resolved. The problem was on their end, not mine, and they refused to comply with my wishes until I got really nasty the last time. I was extremely patient with them, if waiting 6 months doesn't make that obvious.
Kell
West Lafayette, Indiana
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