TGM Digital, who manufactures the Supacam digital video camcorder, says they will refund. THere are several "hoops" to jump through, one of which is that you have to get a refund regiwstration number from the company before you can send back the camera. You also have to include a copy of the original receipt, of course. Plus, you only have 14 days to return the item once they issue a registration number.
I bought the camera at a medical conference from their representative on the exhibitor floor. It was meant as a gift, but, as it turned out, was not needed. I contacted the company who issued a refund number to me. Then, with the Christmas holiday upon us, plus being unable to locate the original credit card receipt for a couple of weeks, I didn't send the camera back for about 8 weeks. It was packed in all the original packaging and was unused. They sent it back, saying I was way too late to get a refund.
Thereafter, were some e-mails - eventually they offered to refund the camera price, minus 15% "restocking fee", which amounted to about $50. I thought this was unfair and excessive, demanded a full refund, but in order to end this, offered to give them a $20 restocking fee. Their response was that they couldn't let customers set the policy.
We are at a standstill. I have the camera back again, but still want the refund. I filed electronically with the Better Business Bureau several weeks ago, but have not heard back from either the BBB or from the company.
Hence the consumer complaints. I am prepared to back up the facts I have stated with copies of the email communication between us thus far.
0 comments