We previously had Direct TV and dropped them because they put some bogus movie rentals on our account. We recently moved to Houston and thought we would give them another shot. Oh, what a mistake. Their service was terrible, and the installers they contracted were even worse.
We called in and spoke with a rep about how poor the service was and that we wanted to cancel. She stated that there would not be any early termination fee due to our unhappiness. The next month, while checking our bank statement, I saw a charge from Direct TV for 474.25!! As you can imagine, I flipped.
I called them up and asked the rep who authorized them to deduct this from my account. She could not tell me. I then asked how they got to this amount, and she said there were 14 movie purchases and a 150.00 early termination. First off, there are no phone lines in the rooms where the boxes were, which, needless to say, means they were never hooked up to phone lines. I told her this and also told her to check the recorded conversation in which their rep said there would not be an early termination charge. She got very rude and simply stated, too bad, live with it!
0 comments