I set up a bridge pay on Saturday Oct 13 for me to pay $20 on Monday the 15 and the rest of my balance on that Friday the 19th. I called Monday and spoke to a woman with very bad english and submitted my payment. It took forever, after about almost 10mts she tells me that her screen just went blank and could not give me a conformation # and said we could do it all over again. I declined and told her to notate in the system what had happened and I would call back later on that day to make sure the payment went thru. I called back after 5:00 and spoke to another gentleman which was even more difficult because of his broken english and he repeated to me that he saw the bridge pay and the payment was accepted. I asked him again did the payment go thru and he told me yes.
I go to send my son a text today on Oct 16 and my phone is cut off. I call cricket told to another gentleman explained to him what happened the day before and he tells me no payment was made and I should have made the payment. I explained to him again. There was almost a 60second pause until I said "Hello is anybody there" and than he answered me saying I should have paid the bill. I asked him to repeat back to me what I had explained to him more than once. He could not all he kept saying is that I should have paid the bill. I asked for a supervisor he said he was. I hung up.
I called back immediately asked for a supervisor the person went to get my information and I refused to go thru my explanation with someone who could not help me so they transferred me to someone who said she was the supervisor. I gave her my cell phone number and she repeated back to me something totally different from what I gave her. I hung up. I have had cricket for maybe going on 2yrs and always paid my bill on line but recently for the last 3mths I was not able to get into my account and had to call my payment in. I explained this to the operators every month I call and they transfer me and I'm on hold for so long I have to hang up and even if I spoke to someone I doubt that I could understand them. So know I have NO PHONE.
I did without a cell phone for years until almost 2yrs ago now it is like my 2nd life line. My children call, school anyone if they can not reach me at home. It really is for emergencies for my kids or if something happens and my car breaks down. I went with cricket because of the no contract and unlimited minutes. This is my first bad experience with cricket and MY LAST. I will not be getting my phone turned back on and I will have to do some research and go with a company that has a contract. I have not heard really anything good about any of the other phone companies. Cricket needs to stick with America and I hate to say that but I know I am not the only one. I cant keep calling and staying on the phone for 10mts just giving my basic information before I can get to my problem. I cant call anyone to really voice my frustration because no one speaks english.
Well this is all I have to say about that!!!
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