I'm extremely dissatisfied with Brookstone. I bought An Electronic Audio Songcube from shop #116 in Tysons Corner, Virginia, in 8/06. There is a problem using the drive cabinet, as well as in 03/07, I delivered the machine towards the shop to exhibit them the issue. The shop advised me the Songcube have been stopped, however they had a different one to switch. Earlier this Friday, Sep. 17, there is an issue after I switched my Songcube on. The concept about the show read "Starting To Warm Up", followed closely by "Sys Starting", as normal, but that is where it finished. I had been anticipating the following message to see "Opening Gracenote", but that never occurred. The machine froze on "Sys Starting", then ultimately study "DSP No Reaction", subsequently repeated "Sys Starting" "DSP No Reaction". After many moments of the I appeared within the guide for troubleshooting and switched the system off (which needed many efforts to really switch off) then back on, but that did not solve. I then unplugged-replugged, which didn't solve. I named customer support and also the repetition stated that the Songcube was stopped and since none of the troubleshooting worked, the issue seemed just like a solution deficiency and also to return it towards the shop. I delivered towards the shop with both bills, but was switched away since the day of the initial purchase was after dark 12 months guarantee. They stated there is nothing they might do, and recommended I go someplace to become fixed at my price.
I really donot understand why the Songcube was stopped, and that I have no idea what additional flaws the machine was vulnerable to, but to possess settled $399 and also to have equally be faulty, subsequently informed "sorry charlie" is completely inappropriate. A faulty item isn't the customeris problem, and also the organization must make every attempt to fix the issue and maintain the client pleased (and returning like a client again) Where's the client support? I purchased an item in great faith and equally occasions these were faulty! I lost my cash and that I have anything I can not actually use. The product is simply over per year old, and there is no means it will break-in that brief a period. I'll never buy from Brookstone again, I've informed everybody I understand about that, and that I also have ripped and drenched this criticism using the Better Business Office, My3cents.com, usacomplaints.com and Consumeraffairs.com. It is apparent that Brookstone mass produces their items, flaws and all, and also the customer is just a sorry, tricked fool when the deficiency does not reveal itself inside the 12 months schedule. Pity on me, but never again! The rancid flavor in my own mouth for Brookstone isn't likely to disappear.
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