Here's my problem: I purchased a Compaq Presario 1200 on December 4 and I also purchased an extended warranty for this product. The first day that I had the computer I inserted a 3 1/2 floppy disk and when I removed it the metal clip got stuck in the computer. I returned the computer the next day and you exchanged it. The second computer that I had, I had many problems with it. The first was the power supply. I brought the computer down and it was sent out for repair. The second thing that went wrong with it was my hard drive crashed. Once again I brought the computer down to your store and it was sent out for repair.in the extended warranty agreement it stated that I was to be provided a loaner laptop to use until my computer was repaired. Every time that I came down there to bring the computer down for repairs, I had to argue to actually get a loaner computer.
The third thing that happened to my computer was actually the power supply again. This time the computer shocked me and would not even turn on anymore. I, once again, brought the computer back down and informed the employee who waited on me what had happened. I advised them of not to turn the computer on because you would be shocked, as what happened to me. I stood there for 45 minutes before anyone even waited on me. The person who waited on me in management was named Joe, I don't recall his last name. He was very rude and very impatient with me. I explained to him what had happened and he just told me to go on the floor and pick out a new computer, which is what I did.
I actually upgraded to a newer model of the computer and paid the difference in purchase price, and I also purchased an extended warranty for this computer. Now this is the third computer that I have.
This computer I have had nothing but problems with since the time that I brought it home. The hard drive has crashed, the fan has broken, numerous things have happened to this computer. I called Circuit City and talked with Joe and he said there was nothing that he could do about it except send it out for repair. The computer had already been sent out for repair several times before this. I told him that I wanted a new computer beings I have had so many problems with this one and he said he couldn't authorize an exchange. I asked him why he authorized the first exchange and he stated, "I did that out of the kindness of my heart."
Finally I just decided to go and buy a new computer, costing me an additional $1800.00 for a new computer. My laptop can not be used at all. The modem does not work, the sound card does not work, the computer shuts off spontaneously, the one screw in the back for the printer cable is bigger than the other. The computer was sent to Computer Support Plus in February of this year and the fan was fixed. I had none of these problems until the fan was repaired. When I got the computer back from repair the graphics were also screwed up and I had a friend help me update my driver.
I called Computer Support Plus to get a box to send my computer back in to get the remainder of the problems repaired and they refuse to send me a box because I won't sit on the phone and do technical support with them for countless hours. The first time that I did call them I went through the technical support for the modem. The gentleman that I spoke with said that I needed to contact Compaq and have them send me the Recovery Disks before anything more could be done. I stated to him that I "would not" spend any more money on this computer. I actually already had the recovery disks packed away which I discovered a few hours later and put it in the CDROM drive to do a factory restore on the computer. I pushed OK for the computer to restore and it completely crashed my system.
I called Computer Support Plus back and told them what had happened and that I needed that box to be sent to me so I could send the computer out for repair and they still told me they couldn't because they didn't have documentation of a hardware problem. When my computer says "No Operating System" and won't let me do anything, and I did what I was told to do anyway with the Recovery disks, that constitutes as a hardware failure to me.
Needless to say I am so unhappy with the service of this company and its employees (especially management) it is unreal. I have sent out complaints to the BBB, the Bureau of Consumer Protection, the State Attorney General, Newswatch 16, and the Williamsport Sun Gazette. The public will here about this unjust attitude. I am waiting to hear back from these agencies as I speak.
In the event that my laptop has not worked properly since the day that I had purchased it I had to go out and buy another computer, which I explained above. I want 100% of my money back for the laptop that I purchased. I DO NOT want an exchange of the computer as I already have a new one, I want my money back.
I've been in contact with GE Zurich and Computer Support Plus and both companies are a RIPOFF JOKE if you ask me. I have to call this number and that number and then back to the first number I called. Then I get put on hold for 20 minutes at a time.
Circuit City is FRAUDULENT company and so is the Computer Support Plus. Circuit City's management sucks and they don't understand the concept that the customer is ALWAYS right. I pay taxes to dammit, I work just as hard as you, what makes you think you can treat me any different as a damn American
Randi
Trout Run, Pennsylvania
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