I purchased a Toshiba 62HMX95 rear projection television from HHGregg last summer. The first one I got home had part of the screen missing. After returning it they gave me another. This one worked fine til February when the lamp blew. Toshiba replaced the lamp.in May the lamp blew again. At that point I started looking on the internet for lamp problems in these Toshiba units. Sure enough, there is page after page of them. I call Toshiba who tells me they knew of no problem, even though I tell them where to look. I speak to a manager of customer service. Still no luck. I go to HHGregg and explain the situation to floor manager Steve Miles. He tells me don't worry we will take care of this. They send out someone from Norman Electronics. Norman's says its working fine now, to which my reply was no, something is causing these lamps to fail too soon. He says there is nothing he can do. I go back to HHGregg. Spoke again to Steve Miles, one of their sales reps, and Russ Best. I had a few friends with me. The sales rep and Steve Miles both said they knew about Toshiba having this issue. They tell me that HHGregg has a vendor relations department and that they can work with Toshiba to let HHGregg return my problem television.
Monday I call HHGregg and ask for Russ Best. He says oh yeah, I remember you. He said I'll give you a call back shortly, let me see what I can do. He calls back a half an hour later and says "you have to deal with Toshiba".
I have documented everything.including web sites that speak of many others with the same issue. This web site, and other web sites where customers voice their opinions on the quality of HHGregg's and Toshiba's customer service. See for all the information. I will never shop there again. I'll also do my best to inform my neigbors as well about my experience with HHGregg, and hope they make a better educated consumer decision prior to purchasing their next major appliance.
Joseph
Powell, Tennessee
U.S.A.
0 comments