Wishing anybody can offer me-any suggestions about this issue that's me so annoyed and that I don’t understand who to show to for aid.
I bought a Samsung Check on November 27 in the Fry’s shop in San Marco and purchased the warranty, complete quantity was, $680.60
On January 5 I introduced the check towards the shop for fix of the stand, the check may rotate to straight on its stand, and certainly will be modified to raised placement. I had been supplied with a loaner based on my agreement and that I was informed it'd consider four to six months, the worse 8-week. I named several period at the start of March and lastly on March 08, I had been informed they'd try to look for out where the check was and contact back, I never got that phone back, I'd to contact back several period before I had been ready to spoken to Lucia in repairs, she explained I'd need to keep in touch with the support supervisor, she stated the organization had spoken to him about this, she move my phone and also the manager that explained the organization had vessel the incorrect check and wouldn't be delivering mine till Cook's return the incorrect one, it ought to be back in 5 times, per week later I call back and that I request to keep in touch with the store-manager title Milam Williams, he explained he'd examine and call back, he DID call back explained the same point I had been informed the week before, concerning the organization delivering the incorrect one, etc. He explained he'd have one of his technology look at it and call me back, I never did obtain a phone, I named on 19, and quit a note to Milan Bill, later that morning I obtain a phone from the woman calling on his account, she stated the organization had deliver the incorrect check and wouldn't deliver mine until they have it back (accustomed), she could not not provide me-any extra information, that is what she'd been informed to inform me from the supervisor. On 3-28, AM, I got the loaner monitor towards the shop with me attempting to get my monitor or one enjoy it as previously mentioned within the guarantee agreement, the Woman in control couldn't assist me, she went me towards the support division, I had been informed from the fix guy the Check was in San Jose, I informed the fix guy I'd not abandon without my monitor or one comparable that I waited long enough, he went me to Milam Bill workplace, he explained he didn’t understand something about my check, he did stated he'd examine and contact me back that day, RIGHT, used to do not obtain a phone that day. On Friday March 30, he call he explained he'd check and also the check ought to be in the shop later morning he might call me when it make it happen, I never got that phone. I acquired a phone from him on 4-6 he’s informing me the monitor is there-but not repair plus they wouldn't repair it, the guarantee don’t protect the stay, that's wasn't area of the check, It required a few months plus one evening, with me needing to contact time after time, and lied to a lot of time, providing me the run-around simply to inform me they'll not resolve it. I approached the Greater Business Office, I obtained and e-mail they'd deliver the protest to Fry’s organization. I’ve created phone towards the organization in San Jose, I deliver notice towards the operator of Fry’s, never had an answer.
It has been the toughest encounter I ever endured coping with a business, and that I WOn't purchase something there again.
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