I have experienced a total lack of service from Sharp USA / Sharp Electronics. Luckily i document all the dates, and I've tried to get service or even a reply or suggestion on 3 seperate attempts. Im pasting a copy of the 3rd letter i sent to Sharp for service on a faulty Microwave.
I submitted the requests through the website, and called the 800# with no return calls or responses at all! I called New Jersey and left a message with Michael Troetti's assistant TWICE. No response at all. Sharp makes it hard to email anyone directly, even though i tried to email info@sharpusa and admin@sharpusa and even webmaster@sharpusa (all attempts are returned undelivered)
I will spend whatever it takes to send this Microwave to Mr Troetti in New Jersey and send certified letters to HDQ in New Jersey and to Mr Toshihiko Fujimoto in Japan (ill have it written in Japanese too!) I dont want anything free, and anyone who purchases a Sharp microwave should reasonably expect it to work longer than 8 months!
Final letter to sharp usa 3/30/07
This is my third email with no response
first email 1/22/07
second email 2/21/07
This email is the third attempt to contact sharp in regards to a faulty product!!!
I purchased this Sharp Microwave on 3/26/06 from BEST BUY and have the orginal reciept.in NOV the microwave started shorting out and shooting sparks. Best Buy would not accept a return or exchange at that time, and suggested i contact you directly.
So far, in 3 attempts to contact Sharp directly, your company has failed to respond in ANY WAY. This Sharp R305KS does not work, and even in heating something for 30 secs, will shoot sparks and make a loud crackling sound. We are afraid to attempt usage of your product in our home and it has been sitting since Nov.
I will again request a professional reply, either by email or a phone call. I would like to give Sharp a third chance to defend it's product / and or rise to an acceptable level of Customer Satisfaction and/or Product Service. Please contact us.
If i dont hear from you after this 3rd attempt, i will PAY TO SHIP THIS PRODUCT to your HDQ, with a letter to Michael Troetti and a copy to Toshihiko Fujimoto in Osaka, indicating the difficulty and poor level of customer service we have experienced with you. I will ship it, just so that SHARP knows the trouble and lack of service i recieved from the website Customer Service Dept. I will also refrain from buying any more Sharp products for our home, office, or as gifts for friends or family. I would have expected much more from such a reputable company as Sharp.
Hoping this letter will elicit any response at all. AGAIN MY THIRD ATTEMPT.
Im sure you will have a documented record of these attempts in your system.
Awaiting a Reply
(my name, email and phone numbers are here given)
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