On April 12, I purchashed a satellite with the promise of a rebate in 6 weeks. To date (August 14) I have yet to receive my rebate. I have called them numerous times and listened to their sorry excuses. The check is in the mail is what I am always promised. I recently learned that it was lost, or claimed to be and I had to wait another 6 weeks for the rebate.
Also, I gave my credit card intially for the set up. Last month, my account was charged $8.48. I called to complain and was told my account would be credited. This month my credit card was charged $59.95! I called again to complain and the representative confirmed I was not enrolled in the direct payment plan. She then gave me a fax number and an email address to complain. She claimed she had no telephone number to provide me with. I emailed customer care and received no response.
It looks as if I am going to be forced to cancel my credit card and have to start a small claims action to receive the rebate. The fee for small claims and the amount of time I will have to take off from work will exceed the rebate, but, what am I to do?
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