From Circuit City I purchased two item with rebates. One was a Proview 19" monitor, the other was 50 pack of NXX DVD-Rs. I gathered, completed, copied and mailed all of the required items to: CC Rebate # PCOTS, Program # PA129, PO Box 540040, El Paso TX 88554-00400. This was mailed via USPS 1st Class Certified Return Receipt, and receiced by Parago Inc on Nov 04, and signed for by R. Saucedo.
After four weeks, I checked ccityrebates.com/promocenter/circuitcity/track.html
to see the status of my rebate. Not Found. Checked sveral more times in December. Not found. So I sent an email to query the status.
Circuit City wrote:
Dear Tammie S*:
Thank you for your rebate inquiry. We apologize, but we are unable to locate your submission in our database. Your rebate submission may have been misdirected or lost in the mail. If it has been longer than four weeks since you sent in your rebate request, please mail or fax a copy of your UPC barcode, sales receipt, and rebate form to:
Rebate Special Services
PO Box 028516
Miami FL 33102-8516
OR
Fax Number: (888) 864-5763
Please allow 48 hours to process your fax.
Please understand that you are resubmitting your original rebate request, so it will take up to 8 weeks to receive your rebate.
Also, if your initial submission was not sent to our processing centers in Texas or Florida, you should contact the store where you made your original purchase to locate the correct rebate processing center.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected].
Roy
Rebates Customer Service
Original Message—
From: *@hotmail.com Date: 1/3 9:56: 49 PM
To: [email protected]
Subject: Re: Circuit City Promo Center Email [#847104]
Circuit City wrote:
Dear Tammie S*:
Thank you for your rebate inquiry. We apologize, but we are unable to locate your submission in our database. If it has been longer than four weeks since you sent in your rebate request, please send the ticket number which appears at the top of your Circuit City receipt, along with your name and complete mailing address. Also, please be sure to include the program number which appears on the rebate redemption coupon that you received when you purchased your qualifying product or on the rebate form that you completed on our website to: cc_consumer@parago. Please understand that you are resubmitting your original rebate request, so it may take up to 8 weeks to receive your rebate.
Also, if your initial submission was not sent to our processing centers in Texas or Florida, please refer to your rebate form for the number to call regarding your rebate submission
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
You can also track the status of your rebate at www.ccityrebates.com.
Neil
Rebates Customer Service
—Original Message—
From: [email protected]
Date: 1/2 10:05: 48 AM
To: [email protected]
Subject: Circuit City Promo Center Email
First Name: Tammie
Last Name: *
Street Address:* Blvd City: Tuscumbia
State: AL
Email: *@comcast.net
Zip Code: 35674 Phone: * Rebate For: November
How can we help: I submitted my rebate less than six weeks ago, can you check the status?
I have a question: You rx this rebate submission on Dec 04. I was sent via USPS Return Receipt. It does not show up on your website. Please investigate, and let me know why.
Store: Circuit City Product: DVD R Ticket Number: 4504-02247136 Manufacturer: NXX
NOD32 1955 (20070103) Information
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Dear Neil,
I am sorry you lost my rebate of $20.00. I mailed it via USPS 1st Class Certified Mail Return Receipt. According to USPS records it was received at: CC Rebates #PCOTS, Program #PA126 PO Box 540040, El Paso TX 88554-0040, on Dec 04 at 1:19 PM. Signed by R Saucedo.
So, I know you did receive my Rebate submission. It was submitted by my wife, Tammie * *, Tuscumbia Alabama 35674. I am unable to give you the
ticket number off of the Receipt, because it is barely legible. When your Salesperson J. Martin (Store 4505) gave us the receipt, we complained that the print quality was so poor that we could not read it. She stated that it was ok. We asked for a readable receipt, and Ms martin refused to provide one. On the same receipt, we also purchased a Proview 19" Monitor, with a $100.00 rebate. It was submitted at the same time, at the same address. It shows to be in process for the check to be mailed. My best guess at the Ticket Number is 40000247136 and Program PA129.
Parago Inc, has a very poor reputation! You are notorious for loosing rebates, denying payment, and outright falsehoods. I have the misfortune of having had dealings with Parago Inc about two years ago, with a $75.00 rebate. I have detailed records of my encounter with Parago Inc. Only after filling a complaint with the Alabama State Attorney General's office, did Parago Inc, send the $75.00 rebate.
Bottom line: I have proof that we submitted the rebate, copies of the Receipt, and Rebate Forms, plus the USPS Return Receipt. The USPS Tracking Number is 7006 0100 0003 6998 3473.. If you provide me with a Fax number I will fax you a copy of the Receipt and the Rebate Form.
I am going to send a copy of this email to Circuit City.
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Neil are you to stupid to understand that you did receive the rebate! I told you that it was sent via USPS Certified Return Receipt! Here is the USPS Tracking Number - 7006 0100 0003 6998 3473. Go To www.usps.com and track it for your self, if you can read!
Back in June Parago Inc tried the same trick on me. After talking to Joe, Louis (Supervisor) and Charlie (superviosr) and being repeatedly hung up on, I escalated my response. Best Buy was useless, and refused to help. So I called Parago Inc at 972-538-3900 and kept entering extensions untill someone answered, and I got names. Talked to R. Benitez, Robert Barton, and to Londi Dennis. More run around. So, Iexcalated again, to the Alabama State Attorney General. LOL, after the AG got involved, Parago sent my Rebate Check via Overnight FED-EX.
If by the end of today, Parago and or Circuit City has not mailed my Rebate, I will file a complaint with the AG on this matter.
Garrett
Tuscumbia, Alabama
U.S.A.
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