I spent almost $4,000 on a SONY laptop computer, wireless routers, wireless camera, software, peripherals, service agreement etc.
My Service record has 40 calls between July and October. There were 2 service returns to SONY and the computer still drops connections, freezes and only displays partial screens.
Ryan? At Best Buy - Utica tells me:
That we aren't making any money on you.;
That 1 out of 5 computers is defective out of the box
That it is not part of their service agreement if you need to spend additional money at Kinko's if I have a defective computer,
Maybe this should end up in court.
Mike at 1800BESTBUY tells me:
Maybe you should cancel your service agreement if you don't agree with our service.
Ryan at the Utica store won't give his last name and states, he doesn't have a supervisor, and advises to call 1800BESTBUY, where you sit for 15 minutes waiting to talk to someone as their representatives are busy assisting other [irate] customers, where Mike won't tell his last name, and says he is the ultimate authority anyone can talk to.
He lied and said your service record doesn't state to give you a new computer then he states, I can't view the Geeks notes.
He then states to write a letter to Mary, but they don't give out last names, in Customer Service.
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Why Won't Best Buy's employees identify themselves?
Reputable companies have Legitimate employees who identify themselves
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The bottom line, Best Buy knows they sell defective products and are only interested in getting customer's money, not consumer satisfaction.
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BEWARE: Document every service call and every conversation. Their employees all sound like robots all saying the same thing. I am sorry you are having a problem, but that is not our policy.
See Consumer Reports December pg 32 Best Buy is rated last, 9 out of 9 for online purchases, and 27 out 29 for instore purchase regarding quality, service and price. Best Buy is better than Wal-Mart.
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