I had a simple problem, which, due to their inaction, has become a BIG problem, to which I'm sure there will be no satisfaction.
I recently purchased a phone & phone plan from a local Cingular dealer. A few days later, went back to get my wife a phone and upgrade my plan. No big deal, until... I thought I was dealing with a reputable company, but of course, I was wrong.
Along with my phones/plan, I purchased some accessories, a belt holster for my phone, a car charger, and a case for my wife's phone. During the purchase of my wife's case, she was unsure if she would like it, which was made clear to the sales people in the store, including the store manager. (The store in question is a Cingular dealer located @ 661 Blanding Blvd., suite 512, Orange Park, Fl 32084,904-298-1172, manager is Richard Harris, email is: [email protected])
A few days later, we decided we didn't like the accessories, and I went to return them. It was then that the problem began. I was informed that there were NO RETURNS on accessories, a small fact that was left out during my initial purchases. I was furious, and in speaking with the manager, was informed, "It's right there on your receipt!".
I rebutted with the fact that I was NEVER informed of such, and the fact that it is on my receipt is a little bit late, since it's already bought! I questioned WHY that info was not told to me, ESPECIALLY since he was sitting right there when my wife expressed her indecision about her phone case, which of course, he talked her into. &
Now reality has me understanding salesmen wanting to make a sale for the money, but good business practices say you inform the customer of the non-return policy—
Needless to say, I walked out of there disgusted. I went back a bit later to get their parent company info.
Executive Detail Plus, aka Cellular Express Plus, in Palm Bay, Florida.
I contacted them right away, and spoke with Amber, the customer service representative. She seemed very interested in my story, and vowed to "investigate" the situation, and return my call that same day. That was 5 days ago, and I have yet to hear from her.
A second call to her 2 days later, I was informed she was at lunch and would return my call. Three days later, still no word, so I called back again, this time I was placed on hold for 25 minutes, without anyone picking up. I hung up, called back, and got the company owner's name, Chris Kelly, and the customer service manager's name, Amber (go figure, the manager was the one blowing me off).
What kind of company is this? All I wanted to do was return $60.00 worth of stuff I didn't want. What kind of company has a NO RETURN policy on items like this? I can see no returns on software, but phone accessories? That's absurd.
I hope all who read this really check out the companies you deal with, and any company owned by executive detail plus, aka cellular express plus should be walked past.
Mike
Orange Park, FL
M
Orange Park, Florida
U.S.A.
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