November 19
GM Card
Attn: Dispute
088211 Sep 06
P.O. Box 80082
Salinas, CA 93912
Dish network critical data
Following is additional information regarding Dish Network's fraudulent charge against my credit card.
1. I initiated Dish Network service in May.
2. I discontinued Dish Network service early in 2004. My last bill of $55.89 was dated March 2. I paid that last bill on March 15. I had no outstanding charges with Dish Network. That was the total amount that I owed Dish Network. I received no further bills from Dish Network, because I owed Dish Network nothing more.
3. When I discontinued service, my mother initiated a Dish Network account with the equipment on site. Dish Network did not request that I return the equipment. They left the equipment on site at their option, not mine. I would have been happy to return the equipment to them. They chose to leave it on site, I assume because it was advantageous to Dish Network to leave the equipment rather than have me return it, then send an installer out with new equipment.
4. After a billing dispute with Dish Network (which I documented in my 11-10-06 correspondence), my mother discontinued service, after having paid for much more service than she had received. Dish Network asked for the equipment to be returned. My mother is 86 (85 then) and doesn't know a receiver from a breadbox. Finally, my brother found out about the equipment issue and returned it to Dish Network in August.
5. Dish Network is not authorized to bill my credit card for my mother's account. Dish Network was not even authorized to bill my credit card for my account. I paid by check each month. I later learned that Dish Network requires that dish installation be paid by credit card so that it can make fraudulent billings at a later date.
6. If Dish Network wanted me to return the equipment, Dish Network should have notified me as such in March or April or even April. Dish Network did not nor has not notified me to return equipment. Be that as it may, the equipment has been returned, so, even disregarding Dish Network's billing me for their convenience in leaving the equipment on site, the equipment is not an issue. Dish Network has it.
7. As for my mother's bill, I noted in the previous correspondence (11-10-06) that Dish Network would not, despite several phone calls, send her a paper bill, preferring to continue to billing her by direct debit, cutting off her service, and charging exorbitant re-connect and penalty fees each month. After having paid several atrocious over-charges, she had the service disconnected. She paid for a lot more service that she received, even if her service had not been cut off for extended periods in the last few months.
8. Be that as it may, Dish Network is not, has not been, nor will ever be authorized to bill my credit card for someone else's account. As previously mentioned, I did not even authorize Dish network to bill my credit card for my own account. You can verify this in your own records. My only payment to Dish Network by credit card was in March, and then only because Dish Network required me to pay for installation by credit card. Now I know why.
9. As noted in my previous correspondence (11-10-06), Dish Network lied to the Alabama Attorney General by stating that my credit card had not been debited by Dish Network. This was at the same time that the charge was in dispute and after several Dish Network representatives had already refused to remove the fraudulent charge. On one hand, Dish Network is telling the Attorney General that my credit card has not been debited; on the other hand, Dish Network is refusing to remove the bogus charge. (Please see the October 7 correspondence from Bryan Grant, Dish Network Dispute Resolution Specialist, to Ms. Rhonda Lee Barber, Office of the Attorney General [enclosed with my 11-10-06 correspondence]).
10. I still request a written report of your investigation of this case. I do not intend to drop this matter. Dish Network has apparently ripped off a lot of people besides me (Refer to: http://usacomplaints.com/results.Asp? Q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search! &q5=Dish Network). I am sure that the hundreds of cases documented at usacomplaints.com are just the tip of the iceberg. I am convinced that Dish Network has a de-facto corporate policy of deceit, coercion, and fraud to wrest unearned revenue from the innocent and unwary. I will use your findings, along with my own findings, the resources of usacomplaints.com, and the services of a local attorney who specializes in class action litigation to insure that Dish Network pays handsomely for the atrocities it has visited upon its customers, as well as its non-customers. When large corporations routinely and systematically prey upon average citizens, someone has to do something. Fortunately, the legal climate in Alabama is very favorable toward class action suits of this nature.
Sincerely,
Roge
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