We have a business account with USA Mobility but hopefully will switch soon to another pager company. Beginning in December we repeatedly contacted our account rep to disconnect several pagers we were no longer using. Finally I called customer support and by our June 06 bill the pagers had been disconnected.
However, the company still has not credited us the few hundred dollars for those months of being charged for pagers we were no longer using and had documented proof of having asked to disconnect.
To date, I continue to get the run-around every time I call for an update on our account. The only communication they initiate is the monthly bill, which we cannot pay until they correct it.
My hope is that, by becoming more verbal about their company's dealings, we can motivate them to correct the problem.
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