Have been using Arch Wireless/USA Mobility for approx 10 years now. Except for the occasional screw up on their end all has been OK.
As we occasionally miss one of their invoices only to be paged by them telling us our account is overdue I told our Controller to just overpay and this way we do not have to worry about is as it is a miniscule amount in the grand scheme of things.
After overpaying our next invoice showed an overage of pages and was slightly higher, this went unnoticed. The following Month we received an invoice for $1,184.45. Our normal invoice is approx. $60.00.in calling them all i got was the run around from Customer Service. I requested a listing of all calls made to the pager in the billing period in question, was told by FCC regulations i needed a subpoena by the customer service rep. My biggest defense to this is two fold:
1. I think I would have noticed almost 2 thousand pages in a 30 day period s this equates to a page approx. Every 22 minutes.
2. The only device that calls that pager is a mailbox on my phone system. This I can track and only show approx. 160 calls to the pager in the time frame we are being billed for.
The Customer Service rep offered to cut the bill in half. NO WAY AM I PAYING FOR ANY SERVICES I NEVER RECEIVED!!!
I asked to speak to a manager and was called back this AM. I was to get a call back. I received the call this AM and was told they cannot trace or report the calls that were called in to my pagers.
What are they in the dark ages, I told them if they could not prove to me that almost 2,000 pags came through I would not pay the invoice!!!
We'll see what happens as they refuse to believe that it could be a mistake on their part...
Next Complaints will be with the FCC and FTC as they have the burden of proof when I contest this invoice.
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