This is the way I see it:
1. I purchased a product from BEST BUY in good faith.
2. I Paid $299 of my hard earned money for said product.
3. I purchased, for an additional $29.99 a "WARRANTY"
4. My product did not work properly, by no fault of my own.
5. I returned said product.
6. Said product could not be repaired due to mechanical defect.
7. I should receive a NEW WORKING product.
Is that not the purpose of a warranty? To have it repaired or replaced?
HERE IS MY STORY..
I had vowed never to shop at best buy again after I was sold a non-working Nokia bluetooth headset and tired to exchange it a week later, but against my better judgement I came back in December and purchased my husband a $299 Fuji Digital Camera. I was told by the salesman that the warranty is "So Important" and that if anything happened they would replace it immediately. So we got it the "warranty", like idiots.
Over a month ago we brought in the camera as it was not working properly. We were told by geek squad that they would have to send it off, fine. We were hoping to be able to take in on our family trip to Montana later that week, but no such luck.
This week we got a call from Best BUY that the camera was not repairable due to a defect and that we needed to exchange, fine. THIS morning we go into the store with the box and receipt. The perky, yet disorganized customer service girl tells us to go over to Digital Cameras and pick out a new one.
We get there and find none like our camera, the boy in digital cameras says we can pick out accessories to comp the lesser value camera we have picked out. We then proceed back to customer service, after miss perky finally notices we are back she dinks around with some paper work and then is told by some other customer service girl that they cant exchange the accessories to make up for the loss in value.
So back again to Digital cameras, we PICK OUT another camera of the same value, then we are told by the "other girl" we cant have THAT camera, so we get YET another camera (by this time we have been there already for 45mins)!!! We are then told they are on hold because they need an "RA" number to do the exchange, 15 minutes later "geek squad" comes out and says sorry for the wait they got everything squared away and "miss perky" would be right over to do the exchange.
THEN after another 15 minutes we are asked if we have the accessories, NO we gave them to geek squad over a month ago, I left them on the counter with my camera the day I dropped it off. ANOTHER 15 mins later we are told by miss perky and some assistant manager we have to come back the next day and see the manager "DAN" because they cannot find the parts!
AN HOUR and half of my busy day was wasted due to the disorganized and horrendous customer service of this company.in MY hour and a half I was there I witnessed 2 other incidents like my own! My god I cant believe this is how customers are treated!
I own a company. I deal with thousands clients everyday. Word of mouth can make or break any company! It IS NOT my problem that customer service lost the accessories over a month ago!
Right NOW I simply want my defective camera w / accessories back, ALONG with my $29.99 for the BOGUS warranty. I would rather send my camera back to Fuji directly. I Purchased a Fuji Fine Pix Digital Camera WITH WARRANTY December from the BEND OREGON store.
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