I had $32.20 in internet charges on my bill and on July 12 I called Cingular at 1-800-331-0500. I told the rep, Jason Longoria, that I was not using the internet at all. He said he'd refund the $32.20 but he'd have to place an internet block on my phone. I asked him to tell me what websites I was supposed to have been visiting and he said they didn't have that information. I was extremely annoyed that they couldn't give me any answers and ended up telling him he could block the internet.
Today I received my next bill. There were more internet charges that supposedly took place from the cutoff of the last statement until the block was placed. There were 65 internet data transfers in two and a half weeks. Today I called and spoke with a rep named Brisia Avarto and went through all of this again. This time, though, she said they would not refund the charges of $27.41 because the last refund was a courtesy. I told her I did NOT use the internet! Her response was, I don't know what to tell you. I asked for her supervisor and she let me speak to floor supervisor George Lopez. I explained to him that I was not using the internet on my phone. He told me the same thing, the refund was a one time courtesy and they won't be able to do any more. I asked for his supervisor. He said his supervisor, manager Jesse Bruce, would call me on Monday, because their call center had closed while we were on the phone. What "service"! Does anyone have any suggestions on what authorities I should contact? This is robbery.
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