Regarding Verizon DSL & Home Phone Service. In November I received a collection notice from Collection Company of America, for the amount of 37.50 I called Verizon and asked them what this is about they advise me that it was a mistake that I was credited 37.50 but their DSL service department did not receive the credit and therefore showed as a debit for 37.50 which automatic went to collections, they could not tell me why I did not revive a it on my phone bill instead going right to collections. Verizon did apologize for the in convince and issued me a conformation number to give to Collection company of America, which I did and that was the last time I received any information in regard of this..
Now two years later July 18 I received another Collections letter from This time from CBCS for the amount of 37.50.. I called them and advised them of the conformation number I had, they wear very rude and did not want to hear anything but wanted their money.
I called Verizon Monday and after being passed around no less then 12 times, I finally got someone who was able to help, she was able to pull up the record and saw that I was all paid up, but the DSL department still showed that I owed 37.50. She said that she will transfer me to the dsl office and have them clear this up.
After 4 hours I finally got someone who knows what they are doing Right? WRONG after she transferred me I got a recording The office is now closed
I recall Verizon Tuesday, after a hour of playing hot patio with me The last person said that her computer locked up and I will need to callback.
Now it is Wednesday. Once again played hot patio I was getting a little upset of the incompetence of the people working at verizon. After about a hour they said that they can not open some of the records and their is nothing they can do for me.
I advised them that it was not the money but the principle of the thing why pay the bill twice.? And that I am going pay the bill again. And will be closing my verizon accounts Both phone lines and all 4 cell phones. I will also be filing a report with the CPUC and with usacomplaints.com
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