My mother is a 75 year old widow who lives home alone. She was charged on her April bill twice for "Hot Body Pants" at 5 am in the morning. This was on the 14th and 16th. They were 2 days apart for the same movie at the same time (5 am). I called Dish network the first time about this and told them that she was a 75 year old woman that lived alone and was not doing this.
I argued with this woman for about 15 minutes when she finally said that she would take off the charges and that she would only have to pay her usual bill. I told them to turn off the pay per view feature using the remote or any other way possible way of ordering. The next months bill (May) she was charged an additional charge for "Hot Body Pants" for the 28th of April at 5 am and that she also ordered "Adult Showcase" on the 29th at Noon.
She just received her June bill and guess what. My mother was charged for another Adult Showcase at 3 pm on the 29th of April. I called again and talked to someone who said that the last log he had was about a receiver problem. I argued with him for awhile and he said "OK I will send you to someone else" He sent me to hold for Tech Support. I called back and talked to another billing person and asked what was in the logs. He said about the receiver problem. I was not a happy camper. Fifteen minutes later i was talking to a supervisor. You could tell that she was told that under no circumstances that Dish Network was to give back any refunds. I am trying to find other people with the same problems to get a class action suit against Dish Network.
I know there has to be thousands of people out their with the same situation.By the way my Mother In Law was also charged for a wrestling Pay Per View that she didn't watch. My Mother In Law and Father In Law both hate wrestling. My Mother In Law tried to get the charges dropped but they wouldn't listen. I think Dish Network used to be the greatest thing. I think now that they have grown to big and don't listen to their customers. They remind me of a telephone company that got to big.
0 comments