I, have been a sprint custormer sense 11/27/02, & i have had nothing but unfair service from sprint sense then. I went to my local radio shack which is in columbus ga to see about a cellphone radio shack was giving away free kyocera 2255 sprint cell phone radio shack new the phones had defects in them that is why they were giving them away later i found out that the phones were falsely charging roaming charges which is the problem that i have had the phone, I went in to see about the deal because i needed a cell phone i paid $130 deposit the extra $5 was an activation fee, radio shack made me also pay for two extra warrenty's for my cell phone, radio shack forced me into paying an extendted warrenty along with the radio shack warrenty that i had to pay so i had to pay an extra $80 for the two warrentys radio shack told me that i would not get the phone unless i paid the sprint replacement warrenty which turned out i could not use when my phone became defective, after i paid for the fees i then talked with sprint & had the phone activated the entire process took 90 minutes then i walked out of radio shack with my new cell phone. The first two to three months of having the phone i had no difficulties except sprint did cut off my phone 3 times accusing me of roaming charges which i did not live in an roaming area i had to contact sprint 3 different times to get the problem corrected, then 6 to 8 months of having the phone i started to experince difficulties problems with my screen blacking in & out & the screen later completely blacked out where i could no longer see the screen i took the phone to my local sprint store but i was told sprint would be unable to assist me to replace the phone & also informed me that the phone could not be repaired & that it had to be replaced but i had to take it back to the place of purchase but i told the sprint store that i purchased an sprint warrenty but they still told me that the sprint store told me that it is radio shack's problem & no theirs all thought i did bye an extented warrenty still no help. I then took it to my local radio shack but still got the same crap from the sprint store but because i had purchased an extendted sprint warrenty along with radio shack's warrenty radio shack would send the phone off for repairs for two weeks but i told them that the sprint store told me that the phone could not be repaired & it had to be replaced & then radio shack refused to replace the phone i could no longer see the screen, the mananger at radio shack then became rude & ugly towards me telling me what the sprint store told me was wrong first sprint told me it was radio shack's problem & know radio shack is telling me it's sprint's problem i can get no help in replacing my phone my warrenty expired 11/27/04 & sprint says i wasn't under warrenty when i contacted them before that date i have had problems with this cell phone from the beginning radio shack new these phones were defective & new they would give people problems which i did not know the phones were defective that is why they were giving them out for free i have filed a complaint with my attorney general's office of what sprint & radio shack would not help me to resolve this problem & would not replace my phone i have made a bad mistake & radio shack as ripped me off big selling me a defective phone knowing it had problems & would not replace it when my phone became defective i have been burned big time bye sprint & radio shack, i have made complaints to the BETTER BUSINESS BUREAU but they can't make sprint replace my phone so they are useless don't bother with the better business bureau because sprint will lie to get out of trouble their as been no relief for me in resolving this problem with sprint for leaving me with a defective phone that i can no longer use & for refusing to replace my phone while my phone was still under warrenty, i will not ever trust radio shack again for how they mislead me about this phone & for their refusal to replace my phone for the defective one. You can't trust any businesses these days without them trying to rip you off or trying to take advantage of you. Know, sprint transferred this account to collection when I stoped paying them due to them refusing to replace my phone for a new one! I cancelled the service & did not pay or renew, If sprint did not fullfill their end of the contract & honor my phones warranty & replaced the phone while still under warranty & know they have the nerve to send the bill to collection! I, have made a complaint about i. C systems calling me everyday 3 times a day! To the alabama attorney general & better business bureau & the federal trade commission. Sprint, just lost another custormer! If sprint keeps treating people like this they will lose alot of custormers just look @ how sprint employees treat people on this website who files complaints agaisnt them!
0 comments