I bought DIRECT TV's DVR unit for Christmas that had a $100.00 rebate, I sent in the rebate in the beginning of January, to this day I still have not received my rebate check! I have contacted them a dozen times and still have not had this resolved. (and I do have copies of every e-mail sent and received, 12 to be exact, not counting phone calls.) The last response back to me ON 5/25/06 said they show the check was sent on 3/1/06 (which it was not), so now they tell me "they" are not responsible for lost checks and do not reissue checks (even though I do not believe it was ever sent in the first place!) After the day they say they sent the "check" I received a rebate "form" in the mail, so what they sent me was a rebate form not a check, by the way it took them 3 months just to mail out a rebate form! I know they say they are not responsible for lost rebates sent in by the customer, but it doesn't say anywhere where they are not responsible for the checks "they send", seams like they should be responsible for rebate checks due. But they are taking no responsibility for the check what so ever and say its the post offices responsibility, not theirs and they cant do anything about it, it's not their fault it didn't show up and they will not reissue a check (again, a check I fully do not believe was ever sent!) in other words they are getting away with not paying me the $100 rebate check due to me!!!
It's taken me 5 months of contacting them over and over again to now find out they are not responsible for their checks showing up or not and if it doesn't show up, well that's not their fault and will not reissue, matter fact they wont even look into it. So does this mean for every person who does not receive their rebate check from them, that DIRECT TV just gets to keep their money? Money that's due to the customer??? This sounds like fraud to me!!! That is so not right. Wonder what they would say if they didn't receive my payment & I just told them sorry I dont write a check twice, I am not responsible for lost checks. I have a feeling it would be a differant story then. Funny thing is, we have recieved every bill from them, we have recieved everything theyv sent but the rebate check where they are to pay out on! Kind of funny this would be the only thing from them to not show up. They could care less to even look into it or pay up on it and make good.
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