Dear Sir,
I had submitted a rebate for $250 for a cell phone i had purchased on February 22. The rebate was to be submitted between 180-210 after the purchase. I complied with all the rebate terms and conditions and dutifully sent the rebate to the mentioned PO BOX Addresses within the time frame. However, i am yet to receive my rebate amount.
I had logged a complaint with BBB on February this year and inphonic replied back mentioning that the errors were cleared and rebate re-entered in the system on March 28 and that i should get it in 2-3 weeks. However, i have still not received the rebate.
My rebate was initially denied because of two reasons as mentioned in the reply to BBB.
1/ Missing Signature.
2/ Not postmarked within 180-210 days.
I have scanned copies of all documents dated 08/23 as the timestamp on the computer files showing that they were singed by me.
2/ I have an e-mail response dated 09/27 inquiring about the status of the rebate. The 210 days expired on Feb. Sept. 22 2005. This e-mail was to confirm the status of the rebates and i was asking the status since i had submitted the rebate well within the time peirod of August 23 and Sept. 22 2005.
3/ I have fax receipts dated 09/29 and 10/24 wherein i have faxed all documents again since i was told they had not received any documents from me till that date. They however now do confirm that the documents were received on Sept. 5 2005 which is well within the stipulated time frame.
4/ When inquiring about the status of the rebate check, Gwendolyn Catham told me that i would be getting a response back from BBB. They are not providing any repsonse as to when i can expect my money for the rebate.
As you can see they have been lying from the beginning.inphonic rebate escalation line is 18662748573. My order number is 525941808.
My Details are as follows:-
Name - Ashish
Address -
I have full paperwork to provde beyond doubt that inphonic is cheating customers. I would greatly apprecaite if any help could be provided to me to recover my money. I have logged more than 300 hours making calls (I have full logs for these calls as well) to try and get money back from them.
Thanks and Best Regards,
Ashish
Marietta, Georgia
U.S.A.
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