Purchased 2 new phones through Wirefly.com/InPhonic on 9/1 with rebate amount = $400.
As per the CSR I had called prior to placing the order, I had to wait 120 days before I could ship out the rebate claim along with the required supporting documents/copies of wireless bill.
I set a reminder for myself to send the rebate on 1/14 (124 days after activation). I sent in the rebate forms with all documentation on 1/22. I kept checking the rebate status and finally on 4/4 (10 weeks) stating "Your submission was postmarked after the valid time frame".
Wirefly.com lists on it's website that Customer Loyalty rebates (another form of Customer Appreciation rebate?) should not be sent in before 180 days. Since there is no mention of the Customer Appreciation rebate I assume that (following the same timeframe) sending the rebates 120 days after activation, should be correct.
I spoke with CSR today, who BTW was extremely rude, and was told that I should've sent the rebate within 120 days. First of all she was responding very curtly. But, when asked to be transferred to her Supervisor she just hung up the phone. I called back and spoke with a Supervisor (Oper. ID 9425) who basically just repeated everything with a "tough luck" attitude.
I have a feeling that the CSR I spoke to back in Sept.'05, knowingly provided misleading information to make sure that consumers like myself default on the rebate, which can then be easily denied.
I used to be an unofficial spokesman for the great deals offered by InPhonic and even got a few friends to avail of the same offers.
InPhonic is not only losing me as a valuable return customer but also hundreds others who are reading these complaints.
I am going to write a letter to Cingular as well. I don't think they should be associated with partners who default on their claims.
Thanks
0 comments