I received a gift card for $50.00 to Circuit City, a place I have no interest in. I struggled for over an hour to find merchandise there that would be uselful to me. Finally I gave up & selected music CD's-Louis Armstrong, Bach, Enya—hardly Top Ten material.
The purchase date was 03/13/06. The CD's were left in the original bag, with receipt, unopened until 05/24/06. I thought I could exchange them for a cordless phone-something more practical.
Imagine my surprize when a teenager with bad hair explained the 30 return policy. When I persisted, he shuffled to the back to ask a manager. He returned with the same refusal. After a few more questions from me, he decided he needed another trip to the back. No change in the policy, but he did tell me about their leniency policy-if I had returned 31 days after purchas, instead of 30 days after, they would have done the exchange for me. Since I dallyed until May, it was hopeless.
It would have been a good customer service attempt if a manager had come to speak to me in person, but that didn't happen. I took my CD's home, & plan to contact the corporate office.
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