My Boyfriend had signed a contract with Cellular One five years ago. We have never had our phones shut off or disrupted in any way during those five years. We have two phones under his name but I am an athorized user on the account and have been since we started the plan.
About a month ago Alltel took over our account because they bought out Cell One. We had been under Alltel for 1 month to the day when they disrupted our service (no calls in and no calls out) Same as disconecting to me. We had never received any notice that our service would end our that they needed any information from us. When I called to find out why this had happend I was told it was because our payment was late.
When I told them it had been mailed and asked them how late it was they told me that it was TWO DAYS late. I have never heard of a company disrupting service over a two day late payment and they said they also needed contact #'s for us when I told them they had the two # they had given us on our cell phones they said that wouldnt work. When I tryed to give them two other contact #'s (remember I am an athorized user on the account) they told me I could'nt and they would need that from my boyfriend. These are our only phones, no land line.
By this point, I had talked to 8 people at alltel who were all very rude and told me it was not their problem. So I told them since they turned off our service we would take our money else where if they didnt want to help me and they said go ahead. That very day I had my #'s ported to Verizon.
Today I received a bill for $519.44 from Alltel for early disconection fees. I don't see how they can do this for one we didnt back out of the contract, they did by shuting our phones off and two we never signed with them. We signed with Cellular One. How can they hold us to a contract we never signed through them and will this go againt our credit if we don't pay?
If you are with Alltel please be carful because they are very rude and don't care about customer service at all. Wanting to stick this bill up Alltels Whooha!
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