I have purchased a Canon Rebel XT camera from the USAPhonation.com (http://www.usaphotonation.com/) in April 27th of this year through the phone, and I just got the Camera on May 4th. Actually, I check the internet and googled the Rebel XT. I found that the USAphotonation have relatively lower price and better review on their service. However, I had different experiences with other consumers. The person that picked up my call is Jamie and his extension is 238.
I am not happy with this store, because of:
1. They promised me that they will ship the merchandise/camera through the UPS over night. However they shipped the camera through the ground transportation. It is not big deal for me to have the camera sooner or later, but what is the matter is they do NOT follow what they promised to their customers!
2. The Canon Rebel XT has $100.00 rebate from Canon Corp with A: a copy of Receipt/invoice; B: Copy of Warranty Card and C: Original UPC code (http://consumer. Usa. Canon.com/app/pdf/Promotions/CIWC_040106_ClaimForm. Pdf). However, when I opened the package box, I can NOT find the original Warranty Card in the package, and the USAphotonation hold the Warranty card for their own purpose!
3. I called their customer services this morning (May 5th) to ask the Warranty Card, they send me to an extension that nobody picks up the phone what so ever! They tried to avoid this issue for somehow!
4. The price in the USAphotonation is not as less as other local stores, after I checked the local camera store. And the staffs in the USAphotonation always push you to buy more and more things through the phone, which in not necessary accessories. I wonder what the % of return customers the store has.
5. They even push me to by extended warranty, I asked them it is the Canon warranty, and they told it is. But after I opened my box, it is third party warranty! How I can trust this company!
Anyway, that was my experience with USAphotonation on the internet. I decided that I will call my credit card company to stop paying them or to get my money back until they solve the issue, or I will return the Camera back to USAphotonation. I will post this information on the internet today.
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