How many people out there are not getting rebates promised on new DVR service? Yes, we finally resolved the matter, but it took over 5 months of badgering them to own up to their advertised rebate program. They will not provide their own customers with a phone number to the rebate center, as if a whole division of DirecTV is plodding along through their workday without benefit of phone service! What was most astonishing to us was the hang-ups when their phone "experts" were at a loss as to how to resolve the matter.
Tip: do not use 1-800-494-4388. They just give up and hang up. Unbelievable! We were finally treated properly and worked through the runaround after dialing 1-888-297-0945. I researched and discovered these are two different call centers with completely different views on what constitutes good customer service.
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