Let me tell you about a situation that is occurring. Around mid December I placed a web order with your company (reference # #). Immediately after placing the order, upon receiving my web confirmation, it said that the item will ship WHEN AVAILABLE, from the manufacturer! When placing the order, NO WHERE, was there any indication that the item was not immediately available for shipping. (Problem #1)
Well, this was a Christmas present, and obviously I was not going to wait around for shipment from some unknown manufacturer. At that point, I attempted to cancel the order.
To date, I have been unsuccessful in canceling this order. I STILL receive emails (a month later!), indicating your company has 'not forgot about me'! That would be well and good IF I still wanted this item, but I don't. I have sent innumerable emails, and spent 30 minutes calling back in December in an attempt to cancel this item. (Problem #2)
So, this is one example of what is happening at your company. Are you aware? What else is happening? I do not want to hear from your company again, and I do not want to come home one day and discover a package from your company, that I feel you are going to charge me shipping for!!!
Please, stop this Mr. Ritz. You've lost a customer forever.
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