I ordered a modchip and received an automated email the next morning. The email said to wait 6-8 business days, so I did. Then, I sent an email reply to their automated email, but haven't received a response yet. I know it's the holidays, but it's been 4 weeks.
Of course, they managed to bill my card right away, but now they can't spare a minute to reply to my emails.
Interestingly, my credit card company considers this fraud, and is willing to investigate. I am using this site to perhaps get a response from them first.
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