I purchased a Samsung SC-D353 from Circuit City on 10/30/05. I bought it for use during the holidays. My very first time using it, on 11/23/05 during Thanksgiving everything seemed to work perfectly until we rewound the tape for the whole family to watch. 5 minutes into the tape the output turned to red verticle lines, as if our video was covered in bars. It remained this way for 10 minutes then returned to normal. I tried to pass it off as a defective tape until the next use.
During our vacation on 12/6 the cam started acting up again on the very next tape. 5 mintues into the playback, this time the audio output turned to nothing but a high squeeling noise and ruined yet another tape. All recording I have made of my family outings have been ruined due to this defective camera. I am an Electronics Technician by profession and know exactly what is wrong with this camera. It has a factory defective head which is dropping out.
I called Samsung and they confirmed this and advised my options. I could either return it to them and get my replacement 30 days later, or either take it back to circuit city for an exchange. Since I bought this camera just so I could record my childs first Christmas, I opted for the exchange.
When I took this camera back to the store of purchase, on 12/17.45 days and only 2 uses later. When I got there the only response I got was a rude dorky looking guy at the service desk telling me me after 14 days they deny all responsibility. He told me this is a rapidly changing technology and they cannot honor more than 14 days. I am not a freaking idiot, how rapidly can the technology change on these things in 14 days?
I still have my original receipt, box, and all accessories. I only wanted to exchange the product. Now I am stuck with a less than 2 month old camera that ruins everything I try to record. If I could wait thirty days to get it repaired I would have not paid $350 on the spot for this thing!
Before I go through all the hastle of being without my product, I will just replace the head myself. I do Warranty repairs for Sony, JVC, Phillips, Samsung, etc. And can get the part but will have to pay for it myself. I cannot perform a warranty repair on my own product.
To future buyers, DO NOT BUY FROM CIRCUIT CITY!!! Everything I have ever bought from them turns out the same way. Go to (competitors' names deleted - see below). These companies STAND BEHIND the products they sell.
Sincerely,
One PO-ed Customer!
Brian
Rockmart, Georgia
U.S.A.
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