T-Mobile is trying to charge me $546.06 for early termination, activation and monthly charge. I called their customer support when I got this bill and told them that I canceled within my 14 day period. I spoke with a woman named Ashley. She put me on hold for 15 minutes and came back and told me that I did not cancel my phone in time that it was canceled on October 21. I told her that I have the paper work in front of me showing that I canceled on the 9th. She put me on hold again for another 5min and came back and said that I cancel 15 days after activation so I would have to pay early terminiation fees. I told her that I did not have my initial contract and I would call back once found it.
While looking for the contract, since I store all my records I remembered that the people at custom wireless took it back when I returned my phone. So I went and got my credit card statement which showed that I purchased the phone on Sept 25 and then I had my refund from custom wireless showing that I canceled on Oct 9.
I called T-Mobile back and spoke with a woman called Gracie. I explained my situation and told her I have all my paper work in front of me. She told me I would have to fax it over so they could review it and see what is going on. I don't have a fax machine at my house so I told her I will fax it over tomorrow morning.
Today I fax over the documents and called T-Mobile and spoke with Lauren. She told me that they have not recieved the fax yet and the way their fax machine works they may not recieve it till the end of the day. She also told me that since I had my numbers switched with my phone that the termination did not go through until October 21.
I told her that I went in person to cancel the plan. I told her the people at custom wireless told me that I may lose my number and I told them I was fine with that and to cancel the plan. I told her I want to get this matter resolved and do not want to be charged for this bill. She told me that there is nothing that can be done until they recieve the paper work and that she will have someone call me back on Monday.
I went and checked the phone bill the send they are charging me $63.00 for a monthly service charge, I had the plan for 2 weeks, then they are charging me $70.00 activation for two phones when on the initial paper work it shows activation waived, and then $400.00 for termination along with tax.
On my call history it doesn't show any incoming or outgoing calls until Sept 27 and then all incoming and outgoing calls end on Oct. 9. So obviously I was not even using their service anymore and they are trying to charge me for it.
I am not sure how this is going to end but I will fight this charge and complain to everyone from the BBB to consumer report if I have to. I will call them again tonight to see if I can speak to someone who can give me a straight answer. I have been very civil on the phone but I am at the end of my rope.
I will post again once I have more information. My advise to anyone who deals with anyphone company is keep records of everything and have copies made of any paper work that they try to take from you.
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