I have the printout of the offer in which I purchased the phone from A1 Wireless. They promised me sending Accessory Kit (Cell charger, Headset and Cell phone belt clip). They never shipped them.
There is 1 month time for me to return the phone. So for the 1st month they keep on telling me that they kept a note to warehouse and my accessories will be shipping soon. After my 1st month was over as I cannot return the phone, they started saying they never carried accessories for Nokia 6620 and they never advertised to give them.
I have faxed them my invoice which says Accessory kit - $0.00. The customer service rep. Was not able to answer and she forwarded to some manager and the MANAGER gave me a WONDERFUL answer that accessory kit is nothing but wall charger.
They were asking me to send some reference number which they can enter and see the deal details for a particular day in past. But I had the printout of the offer itself which shows the original prices of the car charger, Headset and Cell Phone cover and also my price which is $0.00 for each of those three.
So I faxed them that this time and then they talked as if there was some mistake somewhere, and they talked as if they are donating me $20.00 mail-in rebate to buy those accessories somewhere else online, suggested me that a lot of websites sell cheap accessories. That was the horrible talk I ever had with a customer service Rep. Not only that single talk, all the talks with the customer service rep. S at A1 Wireless.
Now when I applied for the mail-in rebates ($50 and $20) they never show the status and when I try contacting them, they never respond regarding mail-in rebates. So I called them and they said that some other department is dealing the rebates now and I have to mail them again.
I mailed them to the second address and got no response, So I have sent an e-mail to my provider "Cingular". Someone from cingular called Inphonic and sent me an e-mail with a third address requesting me send the rebate forms again. How many times can I send the rebates?
I went online through some forums and I have seen a lot of complaints against this Inphonic/A1 Wireless/Wirefly/Intelenet Wireless.
Here I am also listing the three addresses, one is which they gave on the rebate forms, one is which they asked me to re-mail and one is which they told Cingular customer service representative to re-mail the rebate forms.
1.) Rebate Processing Center
Department - BAV
PO Box 100363.
White Bear Lake, MN 55110
2.) Inphonic Customer Service,
P.O. Box 15800
Scottsdale, AZ 85267
3.) Inphonic Rebates
P O Box 52900
Phoenix, AR 85072
So please consider my request and also the other complaints that came on this website Inphonic a.K.A. Wirefly a.K.A. A1 wireless a.K.A.intelenet Wireless. Please ban this website from doing fraud business and cheating people. I really request to ban this website.
Yevanth
Newark, Delaware
U.S.A.
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