Sir or Maam,
I received a bill from One Call Communications/Opticom for a phone call I didn't make. The service they claim they provided was on behalf of a company called Navicomm.
Apparently what happened was, while I was surfing the net, my phone connection was hijacked and reconnected using a phone number that I didn't authorize. (I'm not that educated on telecommunications so you data/comm jedi masters will have to bear with my if I say something wrong.)
This phone line shell game was done without my knowledge or permission.in other words, it was ILLEGAL!
First, I did my homework. I easilly found your site and many others championing the cause of people who got ripped off by these con men. I also looked on the BBB website and found that Opticom, despite having a satisfactory rating, has a long history of complaints just like ours. I also discovered that Navicomm has an unsatisfactory rating and may not even have a valid business liscence!
Then I called the customer service number for Opticom. Agent 8149 answered and her response to my complaint was predictable, no refund. But I was quite frank and sincere that I will not be paying them a dime. I had caught them in their BS and wasn't about to put up with it.
Finally, I filed a complaint with the BBB (pasted below). Time will tell if they actually drop this nonsense.
BBB complaint filed:
Company Information
Opticom
801 Congressional Bouleva
Carmel, IN, UNITED STATES, 46032
Complaint Information
Complaint Type: General Complaint
Date Received: 8/29
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Credit or Billing Disputes
Complaint:
I received a bill from my regular phone service provider (SBC/Pacific Bell) in Jan with a charge of $8.67 listed for a 3 minute call that I did not make. After alerting SBC to the problem they removed it from my bill. They also explained that the number was probably dialed by a server or website while I was surfing the net. I did not ask for the service that was listed on my bill. I was unaware that any phone line shell game was taking place and I certainly did not give anyone permission to redirect my internet connection.
On July 28th, Opticom/One Call Communications Inc. Sent me a bill for the $8.67, insisting that I pay for service rendered on behalf of Navicomm. (Navicomm has an unsatisfactory rating with the BBB.)
After researching Opticomm, One Call Communications and Navicomm on the internet I discovered that they have a long pattern of complaints from "customers" who have had their comminications hijacked and overcharged.
On 29 August I contacted One Call's customer service line to re-settle the dispute I thought was over 8 monthes ago. Agent 8149 provided no helpful information regarding the charge. When I explained that this call, if made, was done without my knowledge and consent, she only said that I am not due any refund.
I feel that since this call was made without my knowledge or consent that charging for it is illegal, and that I am under no obligation to pay.
Thank-you,
Adrian C.
Desired Settlement: Other (Requires Explaination)
Desired Settlement Explanation:
I request that this bogus charge be forgiven and that this account be immediately terminated.
Adrian
Albany, Georgia
U.S.A.
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