It's interesting to me the way some... Errr, make that MANY manufacturers, distributors and the like have completely insulated themselves from contact with the public. Hughes Electronics is a good example. With a plethora of '800' numbers, one can only access an endless mailbox "push one, push two" etc. Ad nauseum without EVER being given the chance to speak to a real person. (Only if you want to enable Direct TV, from which I got the response "How would I know that? I'm here to sell subscriptions".)
A specific question can rarely be answered by the recorded circus one trys to negotiate. I would guess contributing factors in this situation would be: [1]The fact the subject company has downsized to the point they no longer have the staff to answer the 'phones, [2]A "don't give a $hit" attitude in providing any REAL customer support.
Want to buy something? Hey! We're here to TALK to you. Already made the purchase? Uhhhh, go XXXX yourself loser.
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