This company is interested only in ruining credit and getting your money. I have a zero balance with Spring PCS and Cavalry denies that my account is fully paid when contacted by Credit Report Agencies (transunion and experian, specifically). My account was delinquent but it is no longer.
They've sent (uncertified) letters saying they're altering our arbitration agreement and are going to sue in court. For $200, yeah right!
I don't think Cavalry is going to change, this has to be on Sprint's shoulders.
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