On January 9th I purchased a Sony KV32FS120. The television was on sale for 599.99. First of all, it took the warehouse associates about 45 minutes to find the damn thing. When he finally arrived, it was some short, dirty, foul-mouthed, little mexican man who didn't even speak proper English. He kept calling fool, and insisted that i help his weak ass with the tv. I think his name was either Cesar or Danny.in any case, they were very unkept and rude. Anyway, i took the tv home and to my surprise, the box was covered in foul language that my 6 year old daughter read, and kept repeating. I was disturbed by this, but let it slide. I plugged my tv in, and i t seemed to work fine for a few seconds, then suddenly shut off.
Infuriated, i went back to the store where i was greeted by the literally crooked, store director, and what looked like his little yes man. The store director called me "buddy" and introduced himself as Larry. His little puppet just stood there and watched as i explained my situation to him. The manager took one look at my tv and refused to take it back. He cited that the TV was damaged physically, which was not covered under their return policy. I explained to him that i had just purchased the tv just hours earlier, but he simply refused to help me at all. I told him that the dirty ass warehouse associated probabily damaged it, but still he refused. Then the Operation manager came over and looked at the tv with his crooked goatee, then looked over at Larry, and Larry gave him a dirty look, and the operations mgr repeated what the store director had said.
I was even more furious and reamed them both a new one about their customer service. I asked them for the corporate number and they directed me to their customer service counter. Now let me say, these girls had no clue how to do their jobs, and had to have some of the warehouse associates do their jobs. Finally, it was my turn and i asked for the number. It took 3 of them to find it and this one girl named janet had this rude attitude and started talking like she was from the "'hood" even though she looked whiter than myself. I am currently protesting the allegations that i broke the tv and could sure use anyones suggestions or comments regarding this travesty. Circuit City sucks and will never get another dime from me!
0 comments