From: Monique Roets-Malan [mailto: [email protected]. Na]
Sent: 11 October 08:17
To: Ratunua Katupose; [email protected]. Na; Bibi Faeeza Rizwaan
Cc: Fanus Potgieter; Shaista Rehman; riaan. [email protected];
[email protected]. Za; [email protected]
Subject: RE: Cancellation of subscription & return of deposit - M
Roets-Malan - Outstanding since Feb
Importance: High
Mr. Potgieter,
I have no words to explain the disappointment of your personal service,
Lies & empty promises including that of your team & Intec as a
Whole.
Surely you cannot be proud of yourselves?!
I am going to do my utmost best to take this to your board of directors
Mention each of you by the name & take it to Carte Blanche and the
Newspapers once again mentioning all your names especially yours Mr.
Potgieter.
Please refund me.
Kind Regards,
Monique Roets-Malan
*General Manager: Agencies, Services
& Rentals
Bidvest Commercial Holdings (Pty) Ltd
*Director: Kolok (Namibia) (Pty) Ltd.
Tel: 264 - 61 283 8181
Fax: 264 - 61 283 8182
Cell: 264 - 81 128 4448
E-mail: [email protected]. Na
Http://www.bidvestnamibia.com. Na
The contents of this message and any
Attachments are intended solely for the addressee's use and may be legally
Privileged and/or confidential. If you are not the addressee indicated in
This message, any retention, distribution, copying or use of this message is
Strictly prohibited. If you receive this message in error, kindly notify
The send immediately by reply e-mail and then destroy the message and any
Copies thereof. Opinions, conclusions and other information in the
Message must be understood as neither given nor endorsed by Bidvest Namibia
(PTY) LTD. And may be personal to the sender. Since e-mail communication
Cannot be guaranteed to be secure, Bidvest Namibia (PTY) LTD does not make any
Representation or give any guarantee concerning confidentiality, security,
Accuracy or completeness of any e-mail. Any liability for viruses is
Excluded to the fullest extent permitted by law.
From: Ratunua Katupose [mailto: Ratunua. Katupose@ICG. Edu.ZA]
Sent: Monday, March 14 5:08 PM
To: '[email protected]. Na'; Bibi Faeeza Rizwaan
Cc: Fanus Potgieter; Shaista Rehman
Subject: RE: Cancellation of subscription & return of deposit - M
Roets-Malan
Afternoon Monique
I forwarded the e-mail you send on March the 3rd to the
Branch manager and the cancellation department for their
Actions.
I will again forward this one to them, followed by a call to ensure that
It is received since we havent heard from them with regard to the first one.
I will then communicate any response I get from them to you soonest.
Kind regards,
Ratunua
From: Monique Roets-Malan [mailto: [email protected]. Na]
Sent: 14 March 03:29 PM
To: Bibi Faeeza Rizwaan; Ratunua Katupose
Cc: 'Malan, Riaan'
Subject: RE: Cancellation of subscription & return of deposit - M
Roets-Malan
Importance: High
Bibi & Ratunua,
I have given you an additional
Week icw this matter & I have still not heard anything from you.
Please advise urgently what is
Going on?
This will be my last
Correspondence. I will take this matter further tomorrow.
Monique Roets-Malan
Kind Regards
Monique Roets-Malan
Managing Director |Tel: 264-61-370500/510
| Fax: 264-61-370525/26 | Cell: 264-81-128 4448 l e-mail: [email protected]. Na ; fax to mail: 264
(86)-5863332 ; www.koloksa.Co. Za & www.bidvestnamibia.com. Na
#40 Nickel Street, Prosperita,
Windhoek - P.O. Box 40797, Ausspannplatz, Namibia
The contents of this message and any
Attachments are intended solely for the addressee's use and may be legally
Privileged and/or confidential. If you are not the addressee indicated in
This message, any retention, distribution, copying or use of this message is
Strictly prohibited. If you receive this message in error, kindly notify
The send immediately by reply e-mail and then destroy the message and any
Copies thereof. Opinions, conclusions and other information in the
Message must be understood as neither given nor endorsed by KOLOK (PTY) LTD and
May be personal to the sender. Since e-mail communication cannot be
Guaranteed to be secure, KOLOK (PTY) LTD does not make any representation or
Give any guarantee concerning confidentiality, security, accuracy or
Completeness of any e-mail. Any liability for viruses is excluded to the
Fullest extent permitted by law.
From: Monique Roets-Malan [mailto: [email protected]. Na]
Sent: Thursday, March 03 4:28 PM
To: Bibi Faeeza Rizwaan - Intec (faeeza. Rizwaan@intec. Edu.Za);
'Ratunua. Katupose@ICG. Edu.ZA'
Subject: FW: Cancellation of subscription & return of deposit - M
Roets-Malan
Importance: High
3rd mail...
From: Monique Roets-Malan [mailto: [email protected]. Na]
Sent: Thursday, March 03 4:18 PM
To: 'Bibi Faeeza Rizwaan'; 'Ratunua Katupose'
Cc: 'Monique Roets-Malan'; 'Malan, Riaan'
Subject: Cancellation of subscription & return of deposit - M
Roets-Malan
Importance: High
Good day Bibi & Ratunua,
I have already cancelled my subscription & requested my
Deposit to be returned in writing, but I will do so for a 2nd time
Again.
Reasons why I am cancelling and requesting the return of my
Deposit:
1. I
Started phoning the Namibian Intec branch as from the 10th January
2011 after I have seen the Intec advert in the newspaper. All I got was an
Answering machine. Eventually out of frustration I contacted the local Telecom
Enquiry desk to ask if there is another number because all I get is an
Answering machine & nobody contacts me back after I have left several
Messages. She confirmed that the number I have is the only number listed with
Them.
2. I
Then contacted the SA branch after I got their contact info on the internet.
Bibi then contacted me and send ma a quote on all the courses I was interested
In with deposits & monthly payments etc. She requested several
Documentation which I than send through to her. She received all.
3. I
Then wanted to pay a higher deposit & requested the new monthly instalments
Which she provided in writing.
4. I
Then paid my deposit higher than the norm.
5. Then
Suddenly she contacts me to tell me that unfortunately because I am a Namibian
I cannot continue with the course without a South-African guarantor. I was
Very upset, because this was not explained to me prior to paying my deposit.
6. I
Then gave her 2 options either they return my deposit or transfer it to the
Namibian branch to continue the studies here.
7. I
Was then contacted by Ratunua where he confirmed that he has all the
Information regarding my subscription, but that they need to do a credit
Reference on me in Namibia and that my matric certificate is outstanding. SA
Did not request my matric certificate since it only an Adobe Photoshop
Course. I told him that I cannot remember where it is, but I will make an
Effort to search for it. After 3 day of searching I could not find it. I then
Informed him that if they do not want to accept me as a student without my
Matric certificate they must just return my deposit & I will subscribe
Somewhere else.
8. I
Then receive a very short mail where Ratunua only states that I must send my
Payslip through because they need to assess if my deposit was enough or not.
What does my salary have to do if my deposit was enough or not?
9. I
Then wrote a mail where I clearly showed my irritation and requested my
Deposit back, because that is not how deposits and instalments work! (22/02)
Doing a credit check on a certain/fixed instalment amount is correct not
Determining a deposit on the salary I get?!
10. He
Did not reply and I did not hear from him until I send a mail to day to inform
Him that this will be my last request for the return of my deposit otherwise I
Will take this matter further & to the media. Then suddenly I get a phone
Call - for the first time - from Ratunua where I had to remind him several
Times that I am the customer here and after the experience with misinformation
& bad service received from the start have the full right to request my
Deposit back since I have not received any reply from him after my last mail
Neither any study material.
11. The
He says to me that he will have to take it up with his manager, but I have to
Send him a bank statement before they will consider returning my deposit! Why a
Bank statement? I will gladly give you all the proof of my banking details
& proof of the transfer that I have done... Why do you have to see my bank
Statement?
Attached is all the proof you need to know this is Monique
Roets-Malan & what my banking details are that nobody else will have
These mails & proof of transfer except me Monique Roets-Malan.
Please return my despot immediately to
M Roets - Malan
Standard bank
Branch Ausspannplatz: # 08267200
Cheque account: # 04 151 391 6
Like I have stated in my last mail to Ratunua If I do not
Receive my deposit back by Monday the 7th March or at least an
Official letter from Intec stating their commitment to return my deposit I
Will take this matter further and to the media.
Intec has already unfortunately only after I have already
Paid my deposit received a very bad write-up in one of our local magazines. I
Do not think you can afford another one.
Monique Roets-Malan
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