These folks are running a bonafide scam. The product is ineffective even after 2 months. When a third shipment arrived, I immediately returned it unopened with the words "Return to Sender, Cancel Order/Membership." When yet another shipment arrived the next month, I returned that similarly.
When I saw the UNAUTHORIZED charges on my Visa account, I called the toll free number to clear things up. Things only got worse as I tried to talk reasonably with their representative. He acknowledged their receipt of the returned product, but said that my returns, even with the message on the box, did not "qualify" as a cancellation. I was told that I had needed to actually call or write to satisfy their requirements. When asked if it wasn't apparent/obvious what my returns expressed, the representative stone-walled.
During this futile and frustrating conversation, I was interrupted many times by the rep. When I pointed out this rudeness to him, he was unapologetic and continued the stone-walling. He claimed that by law the unopened product could not be resold. When I asked to talk to a supervisor, I was told none were available, and that they would just tell me the same things if I did talk to one.
At this point I asked the rep his name and/or employee I.D. So that I might send a letter of complaint to his employer. He would only give me his first name. Supposedly, the conversation had been taped, so I noted the date and time and ended the conversation by expressing my deep disappointment in both the representative himself AND the policies/approach of the company.
At this point I am going to investigate the company's so-called "Money Back Guarantee" feature. I am not hopeful;
perhaps spreading the word regarding this scam is the most that can be done.
If anyone out there is considering doing business with this this "outfit, " I very strongly recommend against it.
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