Complaint / review text:
I absolutely love going to college online at Kaplan University. This is not a rip off for the whole university. It is just on one of the professors. I will leave her name out of this.
I am a pretty good student, always turn in assignments on time and everything. I received a zero on one of my assignments because I submitted the wrong assignment. I understand that and then I submitted the right one a couple of days later when I found out. This was in week 4 of the class. Now this is a ten week term. So the professor still has not graded my assignment from week 4. I thought oh well, she will at the end of the term. At the week 7, I turned in my assignment and she still gave me a zero with no clarification on why I got the zero. So I still thought she will figure it out by the end of the term.
My grade went from being a 98.0 to an 82 because of this.
The end of the term came and I emailed her asking her why I got the zero on the assignment. No response. I emailed her again a week later, still no response.
My final exam came back and I passed with flying colors so I know that I should have at least got a grade better than a zero on the assignments. I understood the material.
My thing is if that if I got a zero on the assignments, that is fine just tell me WHY???
I called academic advising and they told me that I could submit a grade appeal form to the dean of students. And now I am in my new term here at Kaplan and I am still in a battle over what is going on.